Last Updated: February 5th, 2025

At Bixby, we strive to ensure customer satisfaction and offer a transparent and fair cancellation and return policy. Please review the following guidelines carefully:

Cancellation Policy

  1. Cancellation Requests:
  • Cancellations will be considered only if the request is made within 7 days of placing the order.
  • Cancellation requests may not be entertained if the order has already been communicated to the vendor/merchant and the shipping process has been initiated.
  1. Non-Cancellable Items:
  • Cancellation requests for perishable items (e.g., flowers, eatables, etc.) will not be accepted.
  • However, refunds or replacements may be provided if the customer establishes that the quality of the product delivered is unsatisfactory.

Return Policy

  1. Damaged or Defective Items:
  • If you receive a damaged or defective product, please report it to our Customer Service Team within 7 days of receiving the product.
  • The request will be entertained only after the merchant has verified and confirmed the issue.
  1. Product Not as Described:
  • If the product received is not as shown on the website or does not meet your expectations, you must notify our Customer Service Team within 7 days of receiving the product.
  • Our team will review your complaint and take appropriate action, which may include a refund or replacement.
  1. Warranty Claims:
  • For products that come with a manufacturer’s warranty, please refer the issue directly to the manufacturer for resolution.
  1. Return Process:
  • To initiate a return, please contact our Customer Service Team for a Return Authorization (RA) number.
  • Ensure the product is in its original packaging, with all tags and accessories intact.
  • The customer is responsible for return shipping costs unless the return is due to a damaged or defective product.

Refund Policy

  1. Refund Approval:
  • Refunds will be processed only after the returned product has been received and inspected by the merchant.
  • Approved refunds will be processed within 6-8 business days.
  1. Refund Method:
  • Refunds will be credited to the original payment method used during the purchase.

Exceptions

  • Items marked as “Final Sale” or “Non-Returnable” at the time of purchase are not eligible for cancellation, return, or refund.
  • Customized or personalized products cannot be returned unless they are damaged or defective.

Contact Us

For any questions or assistance regarding cancellations, returns, or refunds, please contact our Customer Service Team at:

  • Email: aurelin.in@gmail.com
  • Phone: +91 7517007262
  • Hours: Monday to Friday, 10:00 AM to 7:00 PM (IST)