Last Updated: February 5th, 2025

At Bixby, we are committed to ensuring a smooth and transparent shipping and delivery process for all our customers. Please review the following details carefully:

Shipping Process

  1. Domestic Orders:
  • Orders are shipped through registered domestic courier companies and/or speed post.
  • Shipping is initiated within 0-7 days from the date of order confirmation or as per the delivery date agreed upon at the time of order confirmation.
  1. International Orders:
  • Orders are shipped and delivered through registered international courier companies and/or International speed post.
  • Shipping is initiated within 0-7 days from the date of order confirmation or as per the delivery date agreed upon at the time of order confirmation.

Delivery Process

  1. Delivery Timeline:
  • Delivery of orders is subject to the norms and timelines of the courier company or postal authorities.
  • Bixby guarantees to hand over the consignment to the courier company or postal authorities within 0-7 days from the date of order confirmation or as per the agreed delivery date.
  1. Delivery Address:
  • All orders will be delivered to the address provided by the buyer at the time of purchase.
  • Please ensure the address is accurate and complete to avoid delays or failed deliveries.
  1. Delivery Confirmation:
  • Once the order is shipped, a confirmation email will be sent to the registered email ID provided during registration.
  • The email will include tracking details (if applicable) for the shipment.

Important Notes

  1. Delivery Delays:
  • Bixby is not liable for any delays caused by the courier company or postal authorities.
  • Delays may occur due to unforeseen circumstances such as weather conditions, customs clearance (for international orders), or logistical issues.
  1. Tracking Your Order:
  • For domestic and international orders, tracking information will be shared via email once the order is shipped.
  • You can use this information to monitor the status of your shipment.
  1. Failed Deliveries:
  • If a delivery attempt fails due to an incorrect address or the unavailability of the recipient, the order may be returned to us.
  • Additional shipping charges may apply for re-delivery.

Contact Us

For any issues related to shipping, delivery, or tracking, please contact our Helpdesk:

  • Phone: +91 7517007262
  • Email: aurelin.in@gmail.com
  • Hours: Monday to Friday, 10:00 AM to 7:00 PM (IST)